It is the virtualized version of IP Office (specifically, the IP Office Select software) that is perfectly suited to a hosted/data center environment as it allows a unique VMware instance to be set up and managed for each end customer. To date, OnAvaya-Google Cloud is available in the U.S. Additionally, Avaya has enhanced the hosted contact center solution to support multi-channel contact center interactions with voice, email and chat services (the initial service was voice-centric).
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Now, partners that are certified to sell IP Office, but do not have the data center infrastructure to host and manage the service, can offer the full stack of IP Office as-a-service through Google Cloud. Initially, only the IP Office Contact Center technology was available as-a-service via the Google Cloud platform. An additional 75+ partners are on an “interest list.”Īvaya has also expanded its OnAvaya – Google Cloud U.S.-based offer (first launched in March 2015) to include the full Avaya IP Office telephony, UC and contact center capabilities. The integrated Unified Communications and Customer Communications as a service (UCaaS and CCaaS) solution, now known as Powered by Avaya IP Office and available globally, is currently being hosted and branded by 10 partners that were involved in the controlled testing, with another 30 Avaya distribution partners in various stages of on-boarding the new solution.
( OnAvaya-Google Cloud) for partners that do not want to host and manage the service or do not have the data center infrastructure to do so.įirst, the hosted version of Avaya’s IP Office communications platform has moved from testing and controlled introduction to reality. Wave IP V5.1 (currently in beta) and V6.0 (in alpha and expected within the next few months), will add some key functionality, including a new virtualized version of Wave IP, new UC client options and a cloud-based Web and video conferencing service.ģCX, 8x8, ALU Enterprise, Digium, Grandstream, RingCentral, ShoreTel, tekVizion, Unify.Īvaya is moving quickly in rolling out cloud services for the mid-market based on IP Office, now offering two options for its channel partners – (1) a partner-hosted, partner-branded cloud service available globally ( Powered by Avaya IP Office) and (2) an Avaya-hosted, Avaya-branded option available in the U.S.
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Vertical is close to releasing two new software updates for Wave IP, the company's lead telephony system. Vertical Updates Wave IP, Adopts Cloud-first Strategy Toshiba first introduced its VIPedge cloud-based service in 2012, and since then, has been developing additional cloud-related offerings, including hybrid solutions that involve a combination of on-site equipment and hosted services. Toshiba is on board with the trend toward the hybrid cloud - and has been for a while. Toshiba's Two-pronged Hybrid Cloud Approach
And, even a few brand new premises-based IP-PBX systems made their way into the market over the past year. Though business communications manufacturers are putting a lot of R&D into building out their cloud UC offers, these vendors continue to roll out enhanced hardware and new software releases for their on-site phone systems. This latest development takes Spark to a whole new level, making it a Unified Communications as a Service (UCaaS) contender. (OnAvaya-Google Cloud).Ĭisco Spark Adds Cloud Telephony and Video ConferencingĬisco has extended the features and functionality of its cloud-based team collaboration application, Cisco Spark, adding business telephony and video conferencing to the existing messaging and meeting capabilities. Avaya Expands Deployment Options for IP Office CloudĪvaya is moving quickly in rolling out cloud services for the mid-market based on IP Office, now offering two options for its channel partners – (1) a partner-hosted, partner-branded cloud service available globally (Powered by Avaya IP Office) and (2) an Avaya-hosted, Avaya-branded option available in the U.S.
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